Customer Service

Superior Customer Service for Gamers

Customer ServiceAt Super Rewards, we know that building and growing a game is only part of the story. Having a successful game means being able to respond to the needs and questions of gamers. Our Customer Support team works 24 hours a day, seven days a week to ensure questions and issues are resolved as quickly as possible.

Good customer service requires knowing the specific game play mechanics involved in each title, working closely with our fraud prevention team to separate legitimate issues from fraudulent claims, and keeping open lines of communication with gamers.

Super Rewards Provides:

  • Highest Level of Service to the Gamer in the Industry 
  • 24/7/365 Staffing 
  • Robust Fraud Protection to Identify and Eliminate Potential Threats 
  • All user Inquiries are Responded to within 24 hours 
  • Average Time to Resolve an Inquiry is 48 hours

"Super Rewards commands an expert understanding of MMO players. This targeting expertise enables us to present the most relevant advertising offers based on our users’ behavior. It all adds up to the user being able to get free G-Coin by participating in engaging and rewarding offers, while supplying NHN with a very stable and healthy revenue stream."

"Both the domestic and international markets are very important to OGPlanet, which is one of the primary reasons why we chose to partner with Super Rewards. They have extensive coverage in our most important target regions, both at home and abroad. When we launched OGPlanet Europe, Super Rewards was able to deliver immediate revenue."

"Fraud is a very real threat to any business, including ours. Super Rewards is committed to our protection and demonstrates this with their robust fraud protection systems, and with their fraud experts. They work hand in hand with us to identify high-risk users and to protect our bottom line. Huge revenues are great, but even better is when that revenue is fully authenticated."

"Super Rewards not only boosts our overall revenues by providing our players with an engaging and free way to earn Campus Credit, but they also do a phenomenal job of handling all customer service for OnNet. This service ensures that all of our players are having the best user experience possible and frees us to focus on core business -- developing superior online games."